Features of Service & Support

24/7

Support Availability

Round-the-clock technical assistance for uninterrupted school operations

95%

Faster Resolutions

Quick issue tracking and resolution to keep your system running

100%

Dedicated Team

Expert support staff focused solely on your school’s success

99%

System Uptime

Reliable system monitoring and maintenance support





Streamlined Support Process

From issue reporting to resolution in simple steps

Raise Ticket

Easily log issues through the support portal

Expert Assignment

Automatically assigned to the right support specialist

Quick Resolution

Rapid fixes and proactive monitoring

Feedback & Closure

Confirm resolution and share feedback





The Reliable Way of School Support

Smart & Easy to Use Tools for
Service & Support System.

Support Portal

Centralized platform for ticket creation and tracking

Knowledge Base

Self-help articles and FAQs for instant assistance

Live Chat

Instant chat support with experts

Remote Assistance

Secure remote access for issue resolution

Regular Updates

Frequent software updates for performance and security

Performance Reports

Detailed reports on support tickets and resolution times





Ready for Uninterrupted Support?

Join schools that trust Schoolyn’s Service & Support for smooth operations